30-Day Return & Exchange Window

• You have 30 days from the day you receive your order to request a return or exchange.
• To be eligible:The slides must be unworn, unused, and in original packaging.
• All items must be in the same condition you received them.
• Proof of purchase is required.
• To start a return or exchange,
•  email us at rove@wearove.store
  No returns will be accepted without contacting us first.
  

Return Shipping

• Return shipping costs are the responsibility of the customer unless:
• The item arrived damaged
• The wrong item was delivered
• Approved returns will receive:
• A return shipping label
• Instructions on how to send the item back

Return address:
(17^th Street, Jaber Complex, Warehouse no.2, Um Ramool, Dubai)

Exchanges

• If you want a different size or color, request an exchange.
  Once your return is approved and shipped back, we will send the replacement.

Damaged / Wrong Items

• If your item arrives damaged or incorrect, contact us immediately with photos.
  We will fix the issue at no cost to you.

Non-Returnable Items

• Final sale items
• Items purchased with deep discount promotions
• Gift cards
• (Everything else — including your slides — is returnable if unworn.)

Refunds

• Once we receive and inspect your return, we’ll update you on approval status.
• If approved, refunds are processed to your original payment method within 10 business days.
  Your bank may take additional time to reflect the refund.
• If 15 business days pass after approval and you still don’t see the refund, contact us at rove@wearove.store.